Why use the customer return policy tool?
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Give your customers options
Customers can print their own parcel return labels at home or by visiting a participating post office to have their labels printed.3
You only pay for labels that get used
Choose the shipping method for your parcel returns (Regular ParcelTM, Expedited ParcelTM, XpresspostTM or PriorityTM). You’re billed only when your customer uses the label.4
Encourage loyalty and repeat online purchases
Approximately 18% of shoppers abandoned their shopping cart due to concerns about the returns policy*. Offer customers peace of mind with a simple to understand and easy to use return policy.5
Manage your inventory
Get daily return forecasts that let you know how many returns you can expect for the next 5 business days. You can also track each return with our email notifications.
Here’s how it works
- Create your parcel return policy using our tool.
- Provide your customer with a Canada Post return ID number (in the packing slip, by email or your retail website).
- Direct your customers to print a return label at home or to a participating post office with their emailed QR code to have their label printed.
- Track your returns with email notifications and your 5-day forecast.
How to get started
Talk with one of returns experts and we’ll help you set up a return policy.
Not sure if this tool is right for you? Have a look at our other returns solutions:
Get pre-printed labels with EST 2.0
Commercial customers with a signed Canada Post contract can:
- order pre-printed return labels directly from Canada Post
- print their own return labels at the same time as outgoing shipping labels. Use our downloadable shipping tool EST 2.0.
Get pre-printed labels from Canada Post
If you’re a commercial customer with a signed Canada Post contract, you can order pre-printed return labels from Canada Post.
Contact a returns expert
Contact a returns expert
Integrate returns directly onto your website
Let customers request and print labels directly from your site. Join our Developer Program and integrate our Returns API.
Integrate with our APIs
Integrate with our APIs
Ask your current platform provider
We’ve partnered with the leading e-commerce platforms and solution providers**. Some of them have already integrated returns into their platform. See if your provider has integrated returns.
View partner directory
View partner directory
Use an automated electronic link system
This solution is best for businesses:
- With complex returns processes
- That use multiple carriers with third party shipping tools
- That have their own custom-developed returns systems
* Source: 2016 Canadian Online Shopper Study, CPC 16-202, April 2016
** The organizations listed as partners are independent third parties. The information about each partner and its services has been provided by that partner, and Canada Post does not promise that it is accurate or complete. Any purchase of goods or services from a partner will be subject to additional terms and conditions stipulated by the partner and will be entirely between you and the partner. Canada Post will have no liability or responsibility whatsoever.
** The organizations listed as partners are independent third parties. The information about each partner and its services has been provided by that partner, and Canada Post does not promise that it is accurate or complete. Any purchase of goods or services from a partner will be subject to additional terms and conditions stipulated by the partner and will be entirely between you and the partner. Canada Post will have no liability or responsibility whatsoever.